POLICY
Refund
If you bought your product on this Bombol store, you can return it within 14 days and get a refund. Here you’ll find the steps to follow, and in case you don’t find what you are looking for, just drop us a line at info@bombol.com. We’ll be happy to help!
IS MY PRODUCT ELIGIBLE FOR A REFUND?You have a 14-day trial period if you buy regular price from www.bombol.com. If for whatever reason we did not meet your expectations, you can send your product back by contacting us. Do let us know first before shipping it out, if you ship before contacting us, you will not be eligible for a refund. |
ARE THERE PURCHASES WHICH ARE EXPLICITELY EXCLUDED?Unfortunately, we can’t offer you a Refund or Exchange under one of the following circumstances: |
I BOUGHT MY PRODUCT IN A STORE. CAN I GET A REFUND?If you bought your Bombol Product in a store, the 14-day trial period does not apply as there are higher costs associated with selling through a third party and different retailers have different policies. If you feel your product should be exchanged, please contact your original reseller. |
I RECEIVED MY PRODUCT AS A GIFT. CAN I RETURN IT AND GET A REFUND?We can only refund to the original credit card or original method of payment . If you’d like a refund, please contact the person who made the purchase on www.bombol.com web store.. |
IS MY PRODUCT ELIGIBLE FOR A RETURN?
If your product was bought at regular price and 14 days have not yet passed, your product is eligible for a return if you follow the Return & Refund procedure.
Purchases made with discount codes are not qualified for refund nor return.
CAN BOMBOL STILL REFUND DAMAGED PRODUCTS?Yes, Bombol can at its sole discretion agree to a partial refund for goods that are damaged due to misuse or missing parts for reasons not due to our error. |
THE RETURN SHIPMENT WAS MORE THAN I WAS QUOTED. HOW COME?If the products are not shipped in the original box, the packaging used must not exceed more than 5 mm per side than the dimensions of the original box. Extra shipping costs due to oversized parcels will be deducted from the refund amount. |
MY PRODUCT WAS DAMAGED OR DEFECTIVE. HOW CAN I EXCHANGE IT?
In case of defective or damaged products and they are eligible for the warranty, we will replace them like for like. If you you bought it on www.bombol.com, just send us an email at shop@bombol.com and we’ll send you a free shipping label. The time it takes for your exchanged product to reach you will vary depending on where you live. If you bought it in a store, please contact the original reseller.
STEP 1 – BEFORE YOU SHIPYou need to contact us at shop@bombol.com with a receipt or proof of purchase before you ship any product back to us. If you ship before contacting us, you will not be eligible for a refund. We will ask you for a few photos showing us the product is in new and re-sellable condition with its original packaging and accessories. We will quote you the return shipping cost from your address to our Hong Kong office. |
STEP 2 – PACK THE PRODUCT CORRECTLYEnsure the product is packed in the original packaging. In case you don’t have the original packaging anymore, please make sure to pack the product properly to avoid damages during shipping. Your custom packaging must not exceed more than 5 mm per side than the dimensions of the original box. Oversized packaging results in extra return shipping costs for you. |
STEP 3 – RECEIPT CONFIRMATION AND INSPECTIONOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Products that have been broken due to misuse or permanently stained by permanent markers, mechanical or synthetic oils or have been treated with biting chemicals will not be eligible for a refund. |
STEP 4 – WHERE DO I SHIP MY PRODUCT TO?Whenever possible, we will arrange a pickup for you. If for some reason it is not possible, please return your product to us in a traceable way. The shipping address is: |
STEP 5 – REFUNDOnce it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The return shipping cost will be deducted from the refund amount. |
STEP 6 – A LITTLE PATIENCEWe do our best to process your refund as soon as possible. If you haven’t received a refund yet, |